Refund policy
Last updated: September 6, 2026
MADE-TO-ORDER PRODUCTS
Every PACEHABIT product is printed specifically for each customer after an order is placed.
Returns, refunds, or exchanges are not accepted for:
• Choosing the wrong size
• Choosing the wrong color
• Changing your mind
• Buyer’s remorse
• Preference-related concerns
• Incorrect or incomplete addresses entered during checkout
Review the product description and size guide before placing your order.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from the product ordered, contact hello@pacehabitclub.com within 30 days of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs showing the entire item
• Close-up photographs showing the damage, defect, or printing issue
• A photograph of the shipping label when requested
After the claim is reviewed and approved, PACEHABIT will provide a replacement or refund at no additional cost.
Claims submitted without sufficient photographs or after the 30-day period are not eligible.
WRONG SIZE OR FIT
Size-related returns and exchanges are not accepted unless PACEHABIT sent a size different from the size shown in the order confirmation.
If the incorrect size was delivered, contact hello@pacehabitclub.com within 30 days and include your order number and clear photographs of the item and size label.
ORDER CANCELLATIONS
Orders enter production shortly after purchase. Cancellation requests must be submitted immediately to hello@pacehabitclub.com.
A cancellation is available only before production begins. Once production starts, the order is no longer eligible for cancellation.
REFUNDS
Approved refunds are issued to the original payment method. Bank processing times differ, so the refund might take several business days to appear after issuance.
Original shipping charges are non-refundable unless the order arrived damaged, defective, misprinted, or incorrect.
RETURN SHIPPING
Do not mail an item back without receiving instructions from PACEHABIT. Unauthorized returns will not be accepted or refunded.
For an approved return, instructions and the applicable return destination will be provided by email.
LOST, STOLEN, OR DELIVERED PACKAGES
PACEHABIT is not responsible for packages marked as delivered by the shipping carrier.
Customers should check nearby delivery areas, household members, neighbors, building management, and the carrier before contacting support.
CONTACT
For return, replacement, or refund support, email hello@pacehabitclub.com.